Slow Shutdown

[email protected]

Since I installed BDAV 2011 my PC is very slow when shutting down. It takes more than 5 minutes, before is it is completely stopped.

I have also tried to install BDAV 2012, but then my PC is not only slow on shutting down (over 5 minutes), but also slow on startingg up (12 minutes)

Any solutions here? I have mailed with the helpdesk, but they have stopped responding. I don't know if that means they are working very hard on a solution for my problems, or they just ignoring me... " />

nikki605

Welcome to the forum.

Please follow the procedure below to have BD tech support investigate your issue further.

1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR' and will be located in the same folder where you ran sysdump.exe from.

5. When you have the sysdump.tar please upload it HERE

6. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your problem symptoms. Also provide any other relevant configuration information.

Depending on their workload, it may take several days for them to respond.

Regards,

[email protected]

Hi Nikki: is it possible to look in the Ticket datanbase? Already a lot of steps have been taken... My ticket number is Ticket ID:201108171053681.

If not: I will follow your instructions for SYSDUMP.

nikki605

BD tech support has access to the tickets, so when they read this topic they can research it.

Regards,

Unknown

Hello,

I took ownership of the ticket you had with us: 201108171053681. Check your email and let me know if the issue still persist as a fix was released for the slow boot time issue on Vista on September 8th. Also make sure that you keep Windows Defender OFF as you had a scheduled task to be performed at PC startup involving Windows Defender scanner.

Please let us know if the issue is now resolved after you update BitDefender to the latest version, build: 15.0.27.338. Also you can check the file trufos.dll. You can find the file at:

C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner

You should have the version: Trufos.dll >>> 2.3.410.9733

Looking forward to your answer!

[email protected]

Daniel,

I installed BD AV+ 2012 but it still has a slow startup (about 12 minutes) and a slow shutdown (about 5 minutes).

As far as I can see my Windows Defender is shut down (I disabled the service)

The version number of my Bitdefender is different from what you stated: I have version 15.0.27.312 (not 338), version of Trufoss.dll is 2.3.403.9683 (not 410.9733). I tried several times to update, but no more updates are available...

I installed the Dutch version: is that a possible reason? Is it different from the the EN-US version?

Hope to hear from you!

Cor

[email protected]

And so here it stops? No solutions?

rootkit

Hi

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

Thank you.

[email protected]

Hi

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

Thank you.

You didn't really believe I waited for your solution and was without a virus scanner for more than a year? No way.

I have taken my loss and installed Microsoft Securty Essentials. It works without problems. You have lost a customer in me, and with that a recommendation from me to my friends and family.

rootkit

Hello

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a lovely weekend!