Bitdefender Total Security 2012 Update Error/fail Please Help!

ahoang234343

Hi there my name is Alex, Recently I just bought one of your products (Bit-defender Total Security 2012) and When I tried to update it it said I had to configure a Bitdefender Account within 30 days of installing and I DID!! i made an account like a second after I finished installing BD(Bit-defender) and I edited my account and everything I filled all my information out and configured all the options available to me and everything.. But I went back to try to update it again it still didn't update...I don't know what to I contacted you guys through phone but that didn't do me any good...So please help me!

rootkit

Hi Alex and welcome to our forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

rootkit

Hi

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID: 201111151013954

I've sent you further instructions via email.

Thank you.

ElioFernandes

HI there i have the same problem, register my account all the setting but still showing me update error. any one cam help me thanks

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Raztafarian69

Hello, I am having the same problem as above and as many others. As instructed, here's the link to the log file: http://www.sendspace.com/file/mwgz2y

I await your much appreciated assistance.

rootkit

Hi

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

Thank you.