Bitdefender Customer Care Is Unreachable

vkilin

http://www.bitdefender.com/support/contact-us.html

permanently says:

"Your request could not be submitted at this moment. Please try again in a few minutes."

http://www.bitdefender.com/support/chat-support.html

offered to take a message and sent this reply:

On 11/21/2012 10:00, Bitdefender Support Team <support@bitdefender.com> wrote:

> In order to improve our response time to our customers, we have implemented a new and improved online support contact form. To access this form, please visit http://www.bitdefender.com/support/contact-us.html .You will see that the department 'Support' is already selected, so all you need to do is select the product that you use.

>

> Please note that you can find answers and solutions to common questions and issues in our online knowledge base, available at http://www.bitdefender.com/support/

>

> Please be aware that the support@bitdefender.com email address is no longer in use, and emails sent to this address will not be answered. Please use our online contact form to contact our support team.

>

>

> Thank you for your support.

>

> Bitdefender

>

rootkit

Hello

We have checked that page and everything is working on our end.

Is everything OK now?

Thank you!

resxfic@textnow.me

L

Hello

We have checked that page and everything is working on our end.

Is everything OK now?

Thank you!

All day 2/11/2013, Customer Care remains unreachable, just as described in the November 21, 2012 post below by Vlad_: "http://www.bitdefender.com/support/contact-us.html

permanently says:

"Your request could not be submitted at this moment. Please try again in a few minutes."

http://www.bitdefender.com/support/chat-support.html

So, would you please provide an email address for Customer Support so I can request answers to 3 questions about your Clueful web app for iOS devices. FYI, here is the actual message I was unable to submit to Support:

"I am using your iOS web app, Clueful, while waiting for the ITunes App to be restored and I have three questions; please answer:

1. When apps are identified by Clueful as problematic and "tracking", does that mean they can and possibly do track my actions all the time, or only when the apps are open and being actively used? For example, on Mobility Ware's Solitaire App, can you be tracked only while playing solitaire or all the time because the app is loaded onto your device (even if the app is closed)?

2. How long does it take for Bitdefender staff to get around to checking out and posting information on Clueful about a suggested app? For example, I recommended "Klondike Forever" about a week ago and I'd like to know when to check back for an analysis about it to be posted on Clueful.

3. Is there a FAQs section on your site where I can go to learn more about Clueful?

Thanks, Reston"