Pc Crashes After Uninstall

sharkworld

Yesterday I attempted to upgrade to the 2013 version of Internet Security from 2012.. In order to do this it needed to uninstall the previous version and I've been having problems with my PC ever since. Currently running windows 7 64bit.

At first it was resulting in the following files being left on my PC.

bdshellext.dll

iservconfig.dll

npcimm.dll

I've now managed to get to the stage where I can uninstall with none of these files being left over. However as soon as I reboot the PC to enable the changes to take effect I get a blue screen error. I'm having to use system restore to get back to a running PC. When I do this though the previous version of bitdefender doesn't load at all.

I've tried uninstalling both in normal and safe mode. I tried using the offline tool and the one included with the 2013 download. My Pc won't allow me to uninstall, change or repair through the control panel.

My Pc knowledge is limited when it comes to fixing errors and I've reached that limit so any help would be much appreciated.

Georgia

Hello sharkworld and welcome!

To further investigate this case, please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a lovely weekend!

norob1940

Hello sharkworld and welcome!

To further investigate this case, please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a lovely weekend!

norob1940

Yesterday I attempted to upgrade to the 2013 version of Internet Security from 2012.. In order to do this it needed to uninstall the previous version and I've been having problems with my PC ever since. Currently running windows 7 64bit.

At first it was resulting in the following files being left on my PC.

bdshellext.dll

iservconfig.dll

npcimm.dll

I've now managed to get to the stage where I can uninstall with none of these files being left over. However as soon as I reboot the PC to enable the changes to take effect I get a blue screen error. I'm having to use system restore to get back to a running PC. When I do this though the previous version of bitdefender doesn't load at all.

I've tried uninstalling both in normal and safe mode. I tried using the offline tool and the one included with the 2013 download. My Pc won't allow me to uninstall, change or repair through the control panel.

My Pc knowledge is limited when it comes to fixing errors and I've reached that limit so any help would be much appreciated.

norob1940

Georgia,

I am having the exact same problem installing BitDefender 2013. Did you find a fix for this?

Bob

Yesterday I attempted to upgrade to the 2013 version of Internet Security from 2012.. In order to do this it needed to uninstall the previous version and I've been having problems with my PC ever since. Currently running windows 7 64bit.

At first it was resulting in the following files being left on my PC.

bdshellext.dll

iservconfig.dll

npcimm.dll

I've now managed to get to the stage where I can uninstall with none of these files being left over. However as soon as I reboot the PC to enable the changes to take effect I get a blue screen error. I'm having to use system restore to get back to a running PC. When I do this though the previous version of bitdefender doesn't load at all.

I've tried uninstalling both in normal and safe mode. I tried using the offline tool and the one included with the 2013 download. My Pc won't allow me to uninstall, change or repair through the control panel.

My Pc knowledge is limited when it comes to fixing errors and I've reached that limit so any help would be much appreciated.

doncht

I'm sure that this is a common issue. With users updating to 2013. Is there a known fix for this yet?

dwaynnyt

Just to check here for BD installers. Are there specific installers that we need to use if we are using either a 32 or 64 but system?