Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at:

Thank you for your understanding.




Last night, my system conducted it's regularly scheduled scan and it warned of an issue.

Quick scan referenced urlmon.dll and Trojan.GenericKDV.939426. Bit Defender said that I needed to contact support to resolve.

I did some searches on the web and was pointed to some posts on this forum, recommending a deep system scan (which I'm doing now).

I did run a quick scan and a full scan last night and there were only ignored issues - and the system says it's protected. I'm skeptical.

I've tried to attach the log file of the scan that picked up the infected item.

The deep system scan just finished and says there are 5 ignored (password protected) objects. I've tried to attach that log as well.

I'm running 2011 Pro.

Thanks for any help.




/applications/core/interface/file/attachment.php?id=11533" data-fileid="11533" rel="">1365997944_1_03.xml

/applications/core/interface/file/attachment.php?id=11534" data-fileid="11534" rel="">1366049392_1_01.xml

This discussion has been closed.