Support In The Proper Language

Ferrarist

Hello,

Your product can be greatly improved when the support engineers read their support requests.

I register this support request:

"Every time I register a ticket I get send to

http://www.bitdefender.fr/site/Main/nousContacter/

Why? I do not speak French, only dutch and English!!!

I only want to know why, after installing Bitdefender Internet Security 2015, I am not able to have windows update install its updates automatically. I sometimes see a red-flag in the system tray and when I click on that I get to choose the windows updates to install automatically or manually. I always choose automatically, but then after a while I get the same question again.

"

And the reply I get is:

Dear Rob,

Thank you for your interest in our Bitdefender solutions.

Please note that we have checked your license key and we would like to inform you that we have a dedicated support line for your specific situation:

http://www.bitdefender.fr/site/Main/nousContacter/

Rob, have a nice day!

Best regards,

Mihai Gageanu

Bitdefender Support Team

Is there somebody that can tell me how to contact the english speaking support desk?

antikythera

you could try their email address support@bitdefender.com for international english support. I get automatically redirected to the UK site. I think the support web pages are set to detect IP address and redirect users to local sites according to that.

stridert

I sometimes see a red-flag in the system tray and when I click on that I get to choose the windows updates to install automatically or manually. I always choose automatically,

Hi. I think the icon with a red flag is Windows Action Center. Is the below icon the one that you're referring to?

http://www.tech-recipes.com/wp-content/upl...tion-center.png

DABLUGUY1

i absolutely agree with this poster.... I have spent 3 weeks sending and re-sending  the very same message to stop replying using "stock answers" and have someone whom, "Understands and comprehends the "English idioms".

3x I'm instructed & directed to use"MY BD  Internet Security "2017 program" , and I respond advising the "mystery entity" that I ONLY HAVE "BD iNTERNET SECURITY 2015" INSTALLED...is that satisfactory ?........ And then, it repeats itself, it is now up to the 3rd repetitions   !!!!!.... I am pleading for assistance from a G-D self responding program.... what happened to REAL PEOPLE SUPPORT ?..... I have been relegated to send emails to the only real person from past  tech issues, that spoke ENGLISH !!!!!