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Can't Contact Customer Support

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James954
James954
in Other bitdefender products and services

Product: Virus Scanner Plus for Mac


Updates have failed four days in a row. Error-100. The update report says if it persists to contact the Bitdefender support team.


On the Bitdefender Support Center page, home user support, I tried to open an email ticket. I put the necessary information in all of the dialog boxes. At the end there is a "verification code," a captcha box. I can see the code clearly. When I enter the code and click Submit, a popup box appears that says "incorrect verification code." I refreshed the code many times. I tried adding spaces if I thought there was a gap. I can't get past it.


Any suggestions ?

Comments

  • stridert
    stridert
    Options

    This could possibly be a browser issue. I think I have seen this in the past the the browser is the cause. Can you try different browsers like FF and Chrome? Additionally, also make sure that it's the latest. 1.gif

  • James954
    James954
    Options

    I downloaded Google Chrome and got the same results.

  • Rohugh
    Rohugh ✭✭
    Options

    Hiya James,


    I suggest you give the chat contact a go, maybe they will help?


    http://www.bitdefender.com/support/chat-support.html


    Ro.

  • James954
    James954
    edited October 2014
    Options

    Mac 10.9.5


    Safari 7.1


    Bitdefender Virus Scanner Plus for Mac


    I just downloaded Firefox. I've tried Safari, Chrome, and Firefox. Same results. Incorrect verification code.


    Any other suggestions?


    I just now saw your suggestion Ro. Thanks for the link. I'll give it a try.

  • James954
    James954
    Options

    I got to them on the chat link. Thanks Ro.

  • pierrethomson
    pierrethomson
    Options

    Similar problem here, but a bit different.


    On http://www.bitdefender.com/support/contact-us.html (Open an email ticket) form,


    the "Country" field disappears when you select a product.


    Then, when you finally click Submit, it says "Enter your country"!


    I tried it in both IE11 and Firefox with the same results.


    It doesn't speak well for an enterprise product if you can't contact support.

  • antikythera
    antikythera ✭
    Options
    Similar problem here, but a bit different.


    On http://www.bitdefender.com/support/contact-us.html (Open an email ticket) form,


    the "Country" field disappears when you select a product.


    Then, when you finally click Submit, it says "Enter your country"!


    I tried it in both IE11 and Firefox with the same results.


    It doesn't speak well for an enterprise product if you can't contact support.


    alternative method is to email them via support@bitdefender.com

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