Adding Processes With Non-Standardized Extensions To Process Exceptions / Black Desert Online
I am currently playing the MMO "Black Desert Online", which was released just some time ago, on my home PC. The game uses XIGNCODE3 as a system for cheat protection. Presumably, it scans the game process to check if it is currently being accessed by any other process. If it is, it makes the game immediately shut down. Unfortunately, this has caused the game to always shut down just a few seconds after being started on my system, even though I wasn't running any unauthorized tool. As I have quickly figured out, though, this is actually caused by Bitdefender. Disabling Active Threat Control in Bitdefender actually makes the game work without crashing.
Knowing this, I started looking for ways to add the game as an exception to Active Threat Control, since always disabling Active Threat Control isn't a long-term solution, of course. This is where it gets tricky. I added the game executable itself (called bdo.exe or something like that, I think) to the process exceptions of Active Threat Control, but this didn't work and the game still crashed. I opened Windows Task Manager and checked the Processes tab to see if any other suspicious looking process was running at the same time as the game and found one called "xm0.xem" or something like that. I looked in the game's folder and indeed found the file. I tried adding it to the process exceptions of Active Thread Control, but unfortunately this didn't work because Active Thread Control refuses to add any files without an EXE extension to the process exceptions.
At this point, I'm kinda helpless since apparently there is nothing I can do myself to make Bitdefender not crash the game (aside from disabling Active Threat Control completely). So this is where, I suppose, I need help from the Bitdefender team to get this problem solved. Here are a few possible solutions that come to my mind:
a ) Make it possible to add non-EXE files to the process exceptions of Bitdefender. I don't really understand why this is impossible in the first place. Are there any security reasons for this?
b ) Somehow add Black Desert Online to Bitdefender's whitelist to make it play nicely with Bitdefender, even with the cheat protection system in place. Don't know if this is possible, but it seems like the best solution.
I hope you can provide help for this problem.