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Unable to connect to the server

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Ondayex
Ondayex
in Install activation


Just finished installing Bitdefender 2017, but when I try to sign in, it always says "Unable to connect to the server". My internet is working fine. I can't activate it since I can't sign in.


 


 

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Comments

  • Sorin G.
    Sorin G. ✭
    Options


    Hello,


     


    Please open a Command Prompt and use the following commands.


    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    netsh winsock reset catalog

    netsh int ip reset


    Might be that you are unable to resolve the Bitdefender server hostname.


    Should the issue persist please open a ticket with our support team at bitsy@bitdefender.com

  • Vipan189
    Vipan189
    Options


    Hello,


    The Commands for the Command Prompt didn't work for me, in my case I changed the DNS in the Networkadapter to the ones from Google(8.8.8.8 primary and 8.8.4.4 as secondary)

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