On the second page of my list of devices, there are 6 items that belonged to a friend. I want to remove them from the list, but customer service sends me the same directions probably a dozen times now.
"Should you need to remove a device from your BOX account, please follow the next steps:
- open the BOX application on your mobile device
- go to the devices list (Guest or Family)
- open a device and tap on the three dots button from the top-right corner
- select "Remove this devices"
Please be aware that if there were no actions taken for a device from the Guest list, the "Remove this device" feature is not available. Instead, you need to add it to the Family or Guest list and then follow the above steps. This way you can make sure that your friend's devices will disappear from your account list".
I have repeatedly sent the same thing, that I cannot locate anywhere in either the 2017 users' manual or even this forum, how to get to the "GUEST" or "FAMILY" list.
" In order to remove the unwanted devices, in case you don't see the 3 dots, you will need to give that device a name (any random name), put it into the Gust list and then you will have the option to remove it (the three dots from the top-right corner) "
Request advise.
