Poor customer service

Alexau

Purchased additional 3 licenses to add to my existing 10 licences.

After adding the additional 3 licences, the protection on existing machines stopped working.

I have been unsuccessfully trying to resolve this for 2 weeks. I have been on the tech support chat and they promised a resolution within 48 hours. Still nothing. Still getting warning messages form BD. Poor customer service.

 

Sorin G.

Hello,

 

I'm sorry to hear about the negative experience you had with our support team.

However the forum is no place for commercial issues. I will forward your feedback to the appropriate department.