BitDefender Wallet and Password Error

Utterly Disillusioned

I have had BitDefender Total Security since 2012 and updated every year.

As clearing the cache etc requires me to enter all my password again on every site that needs one, I used the password feature and set up a Vault.

The LAST thing I want is for my credit card details to ever be entered automatically, as there are various PC and mobile phone scams that harvest your number on the web page and sign you up for fake "Premium Service" scams.

So I configured the settings I wanted, harvested all my passwords from my browsers etc and typed in my Master Password TWICE and wrote it in the notebook that's kept locked in a drawer.

Moments later, BitDefender asked me for the Master Password and told me I'd got it wrong!

And I cannot delete the vault as it needs the Master Password!

Now, every time I boot up, WALLET appears and asks for my Master Password and tells me I got it wrong!

Thank All the Gods That Be that I did not make logging on to Windows require the Master Password! My Windows log-in is the only password that's not written down anywhere.

 

What can I do? Do I have to completely uninstall BitDefender and reinstall it?

And will that make sure that it does not remember my old Master Password? There won't be some old registry entry that will remember I had a Master Password?

 

Many Thanks

 

 

Sorin G.

Hello,

 

Sorry to hear about the situation you encountered.

Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

Please also note in your email the full name of the Wallet as seen in the interface. Also a screenshot of the interface would help as well.

Utterly Disillusioned

OK, thanks for that.

Shame I could not just run System Restore and set it back to a few hours before I created the vault,