Problem with installig BD Total 2017

FloorChuck

Hi,

 i bought year subcription for BD Total 2k17, and there's a problem that i can't install it because it shows that i have to uninstall Microsoft Security Client, but when i hit "Uninstall" button nothing happen. I was waiting a few hours but the status was the same.

Thank you in advance,

Mikołaj

Sorin G.

Hello,

 

Have you tried going into Control Panel and removing the application like any other ?

Alternatively you can follow these steps to remove it.

https://www.sevenforums.com/tutorials/345542-microsoft-security-essentials-uninstall-completely.html

 

FloorChuck

I didn't tried this method but i have win 10 and i don't have Microsoft essentials. It's a new computer so the only antivirus is the Windows Defender.

Sorin G.

Hello,

 

A new computer wouldn't have the Microsoft Security Client, the machine was upgraded to Windows 10 from most likely Windows 7.

I would advise contacting our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

FloorChuck

Ok, thanks