No activation email

Bryan1775

I purchased bitdefender internet security 2017 a few days ago and received an email confirming my purchase but it doesn't have a activation code. I've emailed the support team twice so far with no reply. Why is this so complicated? So far I'm very disappointed in this product and would like my money back if I can't get help on this forum.

Firdovsi

Is the email contains some login credentials like your username and password? If yes try to access this website https://my.bitdefender.com/login 

You can also double check this post for more information. https://www.bitdefender.com/support/i-received-my-bitdefender-2016-purchase-email-i-cant-find-my-license-key-1476.html

Double check if the email is on spam or any other folders. 

But much better if you have some other issues , much better if you contact them through chat support. 

https://www.bitdefender.com/support/contact-us.html 

Cheers 

 

 

Bryan1775

It's not in spam and the email doesn't contain any log in information. I bought the product before I made an account, and even tho my account has the same email as my product registration. I'm at a loss and bidefender hasn't responded at all still.

Sorin G.

Hello,

 

I see that our support team replied with the requested information via email. Please check your Inbox and/or Spam folder should it be the case.