BUG - Constant disk read/write while Bitdefender is installed

komturkomtur
edited October 2018 in Archive


I have build 23.0.11.48 on 5 computers. I uninstalled the old build completely and reinstalled it on all machines... and I still have to use a trick with restarting the service (Windows Management Instrumentation). If I don't restart the service, there is still a problem with constant reading of drives (including C:). Nothing has changed.

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  • The latest 23.0.11.48 supposedly fixed the thread main problem however the support also mentioned the problem of Bitdefender accessing USB drives constantly hasn't been fixed as yet. Then again I don't get it how this is possible to eject a drive safely whilest Bitdefender continuously accessing it without errors.

    Thus I still have to restart Windows Management Instrumentation to stop it.


    The latest build also has a bug, mind you my Bitdefender is Antivirus Plus, which Windows 10 somehow think has a firewall function thus a warning "Action needed in Bitdefender Firewall". It seems Windows firewall is functioning but the Action Needed security icon annoys me.

    I should start a new thread for this problem however.


    I should be grateful if you the English Support persons would update us more often here regarding the bugs. I have been following all related threads in French, thanks to Google Translate, and the French Support are more active with more updates.


     

  • edited October 2018


    Main issue (constantly reading and/or writing) is not solved, Yann - from BD Staff - said it in French subforums.


     

  • edited October 2018


    For me the new release (23.0.11. 48 on Windows 7 64bit)  hasn't fixed the constant HDD/SSD read / write access issues.


    The French forum mentioned above seems to suggest that this new release is known NOT to fix the constant read / write issue,  so why did BD ask me to spend MY time and effort reinstalling BD when it was never going to fix the issue that was causing me the problem?


    If this mess ever gets completely sorted BD owe us an automatic and free extension to our licenses / subscriptions to make up for the inconvenience and to compensate us for acting as unpaid and unwilling beta testers.


    My patience with, and loyalty to, BD is now sinking below a recoverable level.


    Additionally, the clearance of the "external drives/usb sticks cannot be ejected" bug has resulted in my support request for "Constant disk read/write while Bitdefender is installed" disappearing - probably because the two issues were unfortunately linked as one bug when they were originally reported.


    Please could Sergiu C. advise if we need to open new support tickets for the now separated "Constant disk read/write while Bitdefender is installed" bug?

  • BDAlexSBDAlexS
    edited October 2018


    * Performance still suucks.


    * Nags saying my computer is unsafe when I turn things off still cannot be disabled. This is a serious NEW issue.


    * Still no IMAP support.


  • This problem seems to be much more complicated. Sometimes after booting the computer there is no continuous reading of the disks. In most cases, however, this happens. I start the computer and everything is fine. After restarting the problem returns... or not. I can't discover the rule. Previous build was "stable" - the problem has always occurred.

  • edited October 2018


    I can confirm this issue is still very much present and a huge inconvenience. EVERYTIME I boot up my PC I have to go through the whole net stop/start winmgmt process.


    Flash drives and hard drives flash away like christmas lights if I don't. How have they not figured out how to fix this after all the time they've had to figure it out?



  • 2 hours ago, [email protected] said:



    I can confirm this issue is still very much present and a huge inconvenience. EVERYTIME I boot up my PC I have to go through the whole net stop/start winmgmt process.


    Flash drives and hard drives flash away like christmas lights if I don't. How have they not figured out how to fix this after all the time they've had to figure it out?



    You need to see the other thread and reinstall Bitdefender.


    Note to admin/mods, by splitting up the posts sadly you are going to see a lot of off topic comments which is only going to add to the confusion, just wait and see.



  • 8 hours ago, BDAlexS said:



    You need to see the other thread and reinstall Bitdefender.


    Note to admin/mods, by splitting up the posts sadly you are going to see a lot of off topic comments which is only going to add to the confusion, just wait and see.



    Hello Alex, 



    The posts were split because there are 2 issues, of which only one (in the original thread) was fixed. The tags for each thread reflect this. I'm sure it would also be confusing if the other thread was tagged as fixed, but there were posts about the issue still occurring, because they were actually talking about the issue from this thread. 

  • BDAlexSBDAlexS
    edited October 2018


    12 minutes ago, Sergiu C. said:



    Hello Alex, 



    The posts were split because there are 2 issues, of which only one (in the original thread) was fixed. The tags for each thread reflect this. I'm sure it would also be confusing if the other thread was tagged as fixed, but there were posts about the issue still occurring, because they were actually talking about the issue from this thread. 



    So we have a guy here complaining about locked USB cards not thinking it is fixed. As far as he is concerned right now it isn't. Would it not have been easier to just stick with the original thread with both issues, this avoid crosses posting on either thread?


    Nevermind


     


  • I am not seeing where he is saying he cannot eject them. He says:



    "Flash drives and hard drives flash away like christmas lights if I don't." 



    That to me indicates that the issue is the one from this thread, which is that the drives are under constant use. 



  • On 10/11/2018 at 9:58 AM, SplittingDistant said:



    Please could Sergiu C. advise if we need to open new support tickets for the now separated "Constant disk read/write while Bitdefender is installed" bug?



    Hi, 



    You can say in your old ticket which issue is still occurring, and if you send me the ticket ID, I will make sure you will receive an email when the fix for this issue is released.


  • Be warned: My second USB HD is now also broken by this @ # $% # software <img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title=":angry:" /><img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title=":angry:" /><img class=" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title=":angry:" />


     


  • I installed the new version and i can eject the usb-drives almost normally (tried several times and received only once the message, that the drive is in use).


    BUT:


    - there is still a constant read / write on the stick!!!


    AND:


    - in Firefox 62.0.3 (64 bit) most of my websites are blocked "Diese Verbindung ist nicht sicher" (this connection is not secured). The only solution for the moment is, to deactivate the option "Verschlüsselter Web-Scan" which controls the secured connections . Chrome and Edge work...


    I'm really disappointed about Bitdefender.


    I'm not a computer genius but i have a lot of know how - without that, at the moment, my computer would work...



  • 1 hour ago, swiss_user said:



     


    - in Firefox 62.0.3 (64 bit) most of my websites are blocked "Diese Verbindung ist nicht sicher" (this connection is not secured). The only solution for the moment is, to deactivate the option "Verschlüsselter Web-Scan" which controls the secured connections . Chrome and Edge work...



    Hello, 



    For Firefox, please import the security certificates manually:


    - open Firefox


    - press on the menu button in the upper right that looks like three bars one under another


    - go to Options


    - go to Privacy & Security


    - press on View certificates


    - go to Authorities


    - delete any Bitdefender entries in the list


    - press on Import


    - navigate to C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache


    - select fake-ca.crt and press on Open


    - check all the boxes you are prompted with


    - press on next until the certificate is installed


    - in the same certificate window, click on the Bitdefender Personal CA.Net-Defender certificate, then on Edit Trust


    - check the box "This certificate can identify web sites"


     


    Restart Firefox. A restart of the computer may also be required.



  • 6 hours ago, Sergiu C. said:



    I am not seeing where he is saying he cannot eject them. He says:



    "Flash drives and hard drives flash away like christmas lights if I don't." 



    That to me indicates that the issue is the one from this thread, which is that the drives are under constant use. 



    Fair point.



  • 8 hours ago, Sergiu C. said:



    Hello, 



    For Firefox, please import the security certificates manually:


    - open Firefox


    - press on the menu button in the upper right that looks like three bars one under another


    - go to Options


    - go to Privacy & Security


    - press on View certificates


    - go to Authorities


    - delete any Bitdefender entries in the list


    - press on Import


    - navigate to C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache


    - select fake-ca.crt and press on Open


    - check all the boxes you are prompted with


    - press on next until the certificate is installed


    - in the same certificate window, click on the Bitdefender Personal CA.Net-Defender certificate, then on Edit Trust


    - check the box "This certificate can identify web sites"


     


    Restart Firefox. A restart of the computer may also be required.



    Hi Sergiu C.



    Thank you for this fast answer and a functional solution!



    Nevertheless - such problems shouldn't happen... Mainly because the old version BD 2018 was fully functional and almost flawless. The actual version is at the most a beta version :-(



    I hope, that you find a solution for the drive access soon.



    Then, BD will get a smiley again...


  • I've had this issue before, but learned a way that always gets my firefox working right when installing or having to reisntall bitdefender. As soon as you're done installing or reinstalling bitdefender, the first thing i do is start up firefox as soon as bitdefender installed, this always works for me, and I have never gotten SSL Ceritificate issues on websites. Anyways this has always worked for, not saying it will work for you for sure but it's worth trying it out next time you have to reinstall Bitdefender or something.


  • Same issue here. i disconnected all my WD drives for fear of them failing because of the constant activity. now i only connect when i need something then disconnect (at least im allowed to eject the drives, which is an improvement) but im hugely disappointed and frustrated -such a serious issue shouldn't take long to be fixed, it's affecting productivity and costing me a lot of time and inconvenience. looking forward for a patch very soon!

  • edited October 2018


    For those who still have the problem did you try the script after opening your session ?


    Put your script in D:\Tools\ and name it "TempFixBD.bat" (it's an example)


    @echo off
    net stop IAStorDataMgrSvc
    net stop iphlpsvc
    net stop Winmgmt
    net start Winmgmt
    net start IAStorDataMgrSvc
    net start iphlpsvc


    Adapt the lines above if you have Intel AHCI driver service or not.


    Open task scheduler


    image.thumb.png.419a39ce50eff304a9e82c678c8b7e00.png


    In main task scheduler library (first usable level) Click "new task" in the right-side pane


    Then use the following settings


    Give a name like "TempFixBD" ; dont forget to tick "maximum privileges"


    image.png.c73e78340f09e83aacfe68aa845e458b.png


    Launch script on session logon :


    image.png.7a4d946118648cd29360b9bb8b6ae20c.png


    Actions : launch program


    image.png.d782a00108548e063d87c810680ac941.png


    Parameters


    image.png.735d56a30767ec98c174d1fbd3d5e536.png


    That's it


    Doing this immediatly stops read activity after the computer is booted. You can safely put it to sleep and the script doesn't need to be started again



  • 1 hour ago, jibi049 said:



    For those who still have the problem did you try the script after opening your session ?



    @echo off
    net stop IAStorDataMgrSvc
    net stop iphlpsvc
    net stop Winmgmt
    net start Winmgmt
    net start IAStorDataMgrSvc
    net start iphlpsvc


    Doing this immediatly stops read activity after the computer is booted. You can safely put it to sleep and the script doesn't need to be started again



    Bonjour, cela ne fonctionne pas chez moi car la tâche est lancée avant BD et il faudrait qu'elle le soit après. Amts.


    Hello, it does not work at home because the task is launched before BD and it should be after. Amts.


     


  • Edit: curieusement parfois cela fonctionne, j'ai aussi changé le nom de la tache.


  • Hi all


    DVD is affected, my PC is continuously accessing to the DVD slowing down the app startup.


    Thank for your feedback


    Marco


  • It is a mystery for me. After two days the problem of constant disk reading is gone. I didn't do anything special. I just started my computer after two days. Still the same build. Strange. I have to take a look at it in the near future. :blink:


  • I can confirm that the issue of the safe removal of an external harddrive is fixed.


    However the issue with constant disk read/write (blinking) is not solved.


  • Sudden brainwave. Has anybody tried disabling Windows fast start?


  • I don't use fast start because of my SSDs :)


    Constant read happens on every boot.

  • BDAlexSBDAlexS
    edited October 2018


    1 hour ago, jibi049 said:



    I don't use fast start because of my SSDs :)


    Constant read happens on every boot.



    When was the last time you checked? If you are using Win10 often it turns itself on after an update (even with SSDs).


  • The feature is already on, however the setting to disable hibernate (with powercfg -h off command) doesn't seem to be overwritten between updates. With hibernate off the fast startup option is also disabled.


     


     


  • My happiness was premature. This problem is indeed related to the fast start option. With the fast start turned off, the problem of continuous disk reading occurs after each boot.



  • 17 minutes ago, komtur said:



    My happiness was premature. This problem is indeed related to the fast start option. With the fast start turned off, the problem of continuous disk reading occurs after each boot.



    Weird. I would expect it to be the other way around.

This discussion has been closed.