Connecting the Bitdefender Box in Germany

I live in Germany now and have been trying to connect my Box but am having issues. My thought is it's because the phone line connects directly to the router but don't know. I tried the help desk people and they haven't been too helpful. If anybody has an idea I'd appreciate it. My thought is they like to watch what everybody is doing. I have my other router plugged into theirs but ultimately I still feel vulnerable.

Any ideas greatly appreciated.

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