Ransomware remediation cannot be enabled | Firewall settings cannot be changed | Printer blocked

MarciWood

I have just purchased and installed a total security version of bitdefender and cannot toggle the ransomware remediation button on or click on it. the button is greyd out as pic below.

Also, the settings for firewall cannot be changed and button cannot be toggled. the firewall caused my wifi printer to stop working and i cannot add a new rule for it.

i have lost precious time off work trying to figure out why this is happening to no avail.

please note i am tech savvy but not code savvy so please be kind ...

many thanks.

Flexx

Hi Member,

Sorry for the issue you are facing. This looks weird.

Kindly follow below steps.

1) Uninstall bitdefender from bitdefender removal tool : https://www.bitdefender.com/site/view/uninstall_consumer_paid.html (select your version)

2) Remove your device from central : https://www.bitdefender.com/consumer/support/answer/2795/

3) Restart PC

4) Clear temporary files on PC

5) Reinstall Bitdefender from central or directly from the Bitdefender website.

If the issue persists, perform the following steps

1) Create system log : https://www.bitdefender.com/consumer/support/answer/8919/ (bitdefender should be installed)

2) Kindly drop an email to bitsy@bitdefender.com with the attached logs. Kindly explain your problem in detail in the mail so that your issue can be resolved asap.

NOTE : Due to covid19 & less staff, replies may be delayed.

Kindly click on agree, so that we can close the topic here.

Regards

Flex