Bitdefender free can't activate

When i'm trying to activate bitdefender free, show this messages

I click in sign in to bitdefender then shows this

later, click in try again and shows this error

and I can't activate the product. Please fix this error. I check that the domain is not working.


  • FlexxFlexx ✭✭✭✭

    Hi Member,

    Kindly follow the solution provided in the stated link :

    If issue persists, kindly drop an email to bitdefender support at [email protected] regarding your query .They will reply back asap.



    (Bitdefender beta tester 2019/ 2020)

  • Hi, I did that steps and doesn't work

    here is the info:








    The problem is that the installer is trying to connect to and that domain is not active (last image) you need to update the installer to connect to other domain or activate the domain

    Is not a connection problem , is the domain/installer

  • FlexxFlexx ✭✭✭✭

    Hi Member,

    In this case you will have to contact the bitdefender support at and tell them the same thing such that they can share the issue with the development team. They might end up saying to you that for free version contact the community forum, but you need to address them over the email to share the issue with the development team.

    Bitdefender support does not deal with the free version of the products and hence they transfer any free user over to bitdefender forum. Now, since this is a issue on the bitdefender side, you will have to probe them to share the matter with development team.



  • I have the same problem, shows the domain is not active. so, the activation is not possible! Do you have another AV to recommend to install?

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