I have used BD Total Security for some years, together with IDrive following a BD update early Feb, about 7th my backup failed, tried various things with IDrive but constantly failed, and failures required a hard boot to rectify subsequent win problems.
After a few days testing found that with BD v18.104.22.168 turned off the backup ran without issues. There had been no recent update of IDrive. I checked BD Firewall settings and manually added all the IDrive executables. There were no warnings/msgs in BD, after this the IDrive backup ran with no further issues.
Tried to use the built in BD support tool/ticket, the gathering information indicator stayed at 0% for about 15 mins even though it was pulsing, so in the end I cancelled it.