Bitdefender Dashboard

hi all,

please any one faced an issue regarding MAC where the one that is appearing on the dashboard is not the real one for some devices!

and another issue, i have some devices categorized as "At risk" and it seems that the service has not been installed on it but the service is existed and when i run the it the result is the device is secure and protected but the status is still "At risk".

advise plz.