Bitdefender GravityZone On Premise

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I have Bitdefender GZ on premise "BEST" package installed on my Windows 2012 R2 file server. This package does not install a firewall since this is a file server so I am using the Windows 2012 R2 firewall that came with the OS.

The antivirus installs properly, the connection to the appliance is also okay. But after several days I get a red exclamation point next to this device on my management console. When I double click on the client icon in my windows 2012 R2 I see the following error message: "the connection to cloud services could not be established".

Then I disable the firewall the red exclamation point goes away after several minutes. When I reenable the firewall all is well then the red exclamation point comes back within a couple of days.

I have opened all the ports referenced in this article: https://www.bitdefender.com/business/customer-portal/enterprise-standard-support.html

But the window's firewall is still blocking a process which is causing this issue.

Can anyone tell me which specific service or executable I need to whitelist?

Answers

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    Since support for bitdefender business product is limited on forum, kindly drop an email to bitdefender support at bitsy@bitdefender.com regarding your query .They will reply back asap.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)