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Screen time issue - not counting time

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Wiseguy34
edited January 2022 in Parental Control

Hello everyone,

I started having an issue that some of You already had (as I've read through the board). For the last 6 months all the time limits I had set up worked just fine, but since Wednesday everything just stopped (app shows that my children have 0 minutes screen time used). I tried setting the screen time again but to no effect. What's going on? Has anybody with the same issue got any answer from support how to fix that issue? Thanks upfront for your help.

Answers

  • Alexandru_BD
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    Hello @Wiseguy34 and welcome to the Community!

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

     Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user