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Why can't I exclude a certain path?

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Pastelpurple777
Pastelpurple777
edited January 2022 in Antivirus Free

Hello,

I've got a problem. I need to exclude a folder (actually app), but bitdefender is blocking it. When I try to exclude it, it does not work. It doesn't let me exclude it.

Why? What can I do to fix it?

Attached screenshot is one from Bitdefender when I tried excluding it, the other one is from the launcher in the folder.

image_2022-01-07_010346.png
Zrzut ekranu 2022-01-07 010244.png


Answers

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hello @Pastelpurple777 and welcome to the Community!

    Based on your description of the situation encontered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

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