How to figure out what is calling omnatuor

snielsson

I keep getting notfications from Bitdefender about something trying to request something called omnatour.com. How can I find out what page, plugin or program that is doing that, to that I can get this stopped ?

Infected web page detected

5 minutes ago

Feature:

Online Threat Prevention

We blocked this dangerous page for your protection: https://omnatuor.com/event Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.

Flexx

https://community.bitdefender.com/en/discussion/comment/320214#Comment_320214

Check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Now, to be on a safer side, I would also advise you to run these portable scanners which do not require any installation

* Download and run Malwarebytes AdwCleaner: https://www.malwarebytes.com/adwcleaner

* ESET Online Scanner: https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

* Download and run a scan with Kaspersky Virus Removal Tool: https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe .Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.

* Dr.Web CureIt!: https://cdn-download.drweb.com/pub/drweb/cureit/1673308974.271/l44hmkvh.exe

Regards

Alexandru_BD

Hello @snielsson and welcome to the Community!

Have you tried to access this page before? Do you recognize the page or know what type of content it has?

The detection says that it contains malware. Detected malware: Cloud Malware.

Kindly get in touch with our Support Teams so that the engineers can request a bdsys log from you and advise further.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Best regards.

User123

Hello, i have the same problem.

Mahuzswin

Hello, i have the same problem. ?? how to fix ?

lubna

I think this bit definder become old not able to handle the called omnatour.com. nonsense

N7LUF

I have the same problem. (omnatuor.com)

Feature:

Online Threat Prevention

We blocked this page for your protection:

https://omnatuor.com/event

The page attempted to download a PUA (Potentially Unwanted App) to your device. This type of apps exhibit behaviors that impact the privacy and security of your device and data.

RSX290

I have the same problem too. how to fix it?

krm

its killing me..nerve breaking

alcorreas

the same problem.

raedog

I have the same problem and getting 128 pop up notifications for ... https://omnatuor.com/event ... is a little ridiculous . I was told Bitdefender a good product .

raedog

Malwarebytes fixed it ... but my free 2 weeks ended

Alexandru_BD

Hello,

This was a known false positive detection that has been fixed by the engineers.

The fix has been deployed in the form of a signature update.

Thank you for your patience and understanding.

Best regards.

johannes123

I have been having the same problem now sins last week

bighapa67

Same problem here. This annoying pop up fires off 3-5 times back-to-back, pulling window focus each time, and does so 2-3 times EACH HOUR! That's up to 120 times per 8 hour day. Please provide us with a fix!!!

GCM

Same, just started last week have been able to stop.

Help!!

delivrd1

Still being Attacked do any of you have telegram I think some how its coming from there or facebook

Sasa

Hello, I'm having the same issue.

Please help, my OCD levels are through the roof! Getting an eye twitch here!

Please

Colesterolman

https://community.bitdefender.com/en/discussion/comment/307047#Comment_307047

Perdona Alexandru_BD te envío esto a 1 de mayo de 2022 y sigo teniendo el problema de los avisos de Omnatuor, el programa está actualizado y sigo igual, gracias.

Sin título2022.jpg

Sin título20221.jpg

Alexandru_BD

Hello @Colesterolman,

In the event you are still encountering this issue, I would recommend contacting the Technical Support Teams, as more information might be required for troubleshooting. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Best regards.

Catherine JG

I am having the same issue - it has just started. This is a work computer, so I don't really use any social media. Any suggestions? BitDefender doesn't tell me what is the source page of this, or what app it might be.

Gjoksi

@Catherine JG

Hello.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

or

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

JM.C.

Sorry, but all these steps are ridiculous. I agree with the others, how is it that the "famous" Bitdefender can't resolve this stupid omnatuor and send an update to all users.

JM.C.

https://community.bitdefender.com/en/discussion/comment/320262#Comment_320262

Hello! Solved! I came back to share what worked for me, and altough I did it a bit differently, it's the same, and it works! I first downloaded and ran Malwarebytes (to no use I think), then I deleted manually all the AppData, then went to Chrome Settings>reset and clean up>restore to original defaults. No more popups! Thank you!

Big Gee

Hi, I realize this thread was started nearly 2 years ago but I am new here.

I have Bitdefender and Malwarebytes Browser Guard installed . A couple of days ago I loaded Malwarebytes Premium Trial, which keeps popping up to tell me Omnatuor, Pepepush and a new one static.cdnativepush.com have been blocked. This is all beyond my computing knowledge. So, I searched for these files on my computer :-(

Reading around, I discovered that the program to look for is Chome.exe, which I located. I use Chrome as my browser so I am stuck.

I did a Bitdefender scan (which took 7 hours and checked over 6 million files). I also did a Malwarebytes Premium Trial scan, which was quicker but neither found any offending files. I feel concerned that neither of these big name computer security programs found a problem. Where to go from here?

I saw the previous post and don't know what 'delete manually all the AppData' means.

I have attached the pop ups.

Any help would be greatly appreciated

.

Flexx

https://community.bitdefender.com/en/discussion/comment/330397#Comment_330397

Kindly check if the following steps help you:

1) Restart your PC in safe mode. You can follow this guide:

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

3) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'

4) Reset your web browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae.

6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68.

 

If the issue persists, please contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Also you can have a look at below stated link

https://malwaretips.com/blogs/remove-static-cdnativepush-com/

Regards