How to figure out what is calling omnatuor
I keep getting notfications from Bitdefender about something trying to request something called omnatour.com. How can I find out what page, plugin or program that is doing that, to that I can get this stopped ?
Infected web page detected
5 minutes ago
Feature:
Online Threat Prevention
We blocked this dangerous page for your protection: https://omnatuor.com/event Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.
Best Answer
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Check if below steps helps you in any way.
1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2) Open run command and run below command one by one:
temp ,delete all the files in the folder
%temp% ,delete all the files in folder
prefetch ,delete all the files in folder
3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.
4) Reset your browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5) Now, to be on a safer side, I would also advise you to run these portable scanners which do not require any installation
* Download and run Malwarebytes AdwCleaner: https://www.malwarebytes.com/adwcleaner
* ESET Online Scanner: https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe
* Download and run a scan with Kaspersky Virus Removal Tool: https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe .Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.
* Dr.Web CureIt!: https://cdn-download.drweb.com/pub/drweb/cureit/1673308974.271/l44hmkvh.exe
Regards
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
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Answers
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Hello @snielsson and welcome to the Community!
Have you tried to access this page before? Do you recognize the page or know what type of content it has?
The detection says that it contains malware. Detected malware: Cloud Malware.
Kindly get in touch with our Support Teams so that the engineers can request a bdsys log from you and advise further.
You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Best regards.
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Hello, i have the same problem.
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Hello, i have the same problem. ?? how to fix ?
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I think this bit definder become old not able to handle the called omnatour.com. nonsense
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I have the same problem. (omnatuor.com)
Feature:
Online Threat Prevention
We blocked this page for your protection:
The page attempted to download a PUA (Potentially Unwanted App) to your device. This type of apps exhibit behaviors that impact the privacy and security of your device and data.
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I have the same problem too. how to fix it?
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its killing me..nerve breaking
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the same problem.
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I have the same problem and getting 128 pop up notifications for ... https://omnatuor.com/event ... is a little ridiculous . I was told Bitdefender a good product .
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Malwarebytes fixed it ... but my free 2 weeks ended
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Hello,
This was a known false positive detection that has been fixed by the engineers.
The fix has been deployed in the form of a signature update.
Thank you for your patience and understanding.
Best regards.
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I have been having the same problem now sins last week
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Same problem here. This annoying pop up fires off 3-5 times back-to-back, pulling window focus each time, and does so 2-3 times EACH HOUR! That's up to 120 times per 8 hour day. Please provide us with a fix!!!
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Same, just started last week have been able to stop.
Help!!
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Still being Attacked do any of you have telegram I think some how its coming from there or facebook
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Hello, I'm having the same issue.
Please help, my OCD levels are through the roof! Getting an eye twitch here!
Please
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Perdona Alexandru_BD te envío esto a 1 de mayo de 2022 y sigo teniendo el problema de los avisos de Omnatuor, el programa está actualizado y sigo igual, gracias.
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Hello @Colesterolman,
In the event you are still encountering this issue, I would recommend contacting the Technical Support Teams, as more information might be required for troubleshooting. You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Best regards.
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I am having the same issue - it has just started. This is a work computer, so I don't really use any social media. Any suggestions? BitDefender doesn't tell me what is the source page of this, or what app it might be.
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Hello.
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
and
create a log file on your Windows device using BDsysLog, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1922/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
or
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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Sorry, but all these steps are ridiculous. I agree with the others, how is it that the "famous" Bitdefender can't resolve this stupid omnatuor and send an update to all users.
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Hello! Solved! I came back to share what worked for me, and altough I did it a bit differently, it's the same, and it works! I first downloaded and ran Malwarebytes (to no use I think), then I deleted manually all the AppData, then went to Chrome Settings>reset and clean up>restore to original defaults. No more popups! Thank you!
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