Bug in 9.0.4 Full Disk Access issue.

jefferis · March 2022

This update is causing an issue where, when I open the interface, it keeps asking me to give BD full disk access in System Prefs. The problem is, it already has full disk access. And the pop up will not go away and BD just keeps cycling until I force quit. I now cannot use it. I'm in Mac OS 12.2.1

alasseter · May 2022

This exact same issue is happening to me. As a result, I am not able to scan my system using the antivirus interface. It makes the product unusable.

Gjoksi · May 2022

@alasseter

Hello.

First, take screenshot(s) of the issue and create a log on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue(s).

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue(s) and find solution(s) to fix the issue(s).

Remember that the screeshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue(s) and finding solution(s).

Regards.

Alexandru_BD · May 2022

Hello,

There are two permissions that need to be granted during the install process:

Try to uninstall the solution and perform a fresh install afterwards. Go to the Applications folder and open the Bitdefender folder, then double click on the BitdefenderUninstaller file to uninstall Antivirus for Mac. You can find more details in this article.

If this does not solve the issue, kindly get in touch with the engineers, as suggested by Gjoksi above, as they might need to perform a remote session on the device.

Regards

Lucster · October 2022

I have the same issue under MacOS Ventura (13) and Bitdefender Antivirus for Mac 9.2.0.12. I keep giving every Bitdefender app full disk access and I can't open the interface as it is stuck at asking to provide full disk access. Exceedingly annoying.