Bug in 9.0.4 Full Disk Access issue.

This update is causing an issue where, when I open the interface, it keeps asking me to give BD full disk access in System Prefs. The problem is, it already has full disk access. And the pop up will not go away and BD just keeps cycling until I force quit. I now cannot use it. I'm in Mac OS 12.2.1

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alasseter

This exact same issue is happening to me. As a result, I am not able to scan my system using the antivirus interface. It makes the product unusable.

Alexandru_BD

Hello,

There are two permissions that need to be granted during the install process:

Try to uninstall the solution and perform a fresh install afterwards. Go to the Applications folder and open the Bitdefender folder, then double click on the BitdefenderUninstaller file to uninstall Antivirus for Mac. You can find more details in this article.

If this does not solve the issue, kindly get in touch with the engineers, as suggested by Gjoksi above, as they might need to perform a remote session on the device.

Regards

Lucster

I have the same issue under MacOS Ventura (13) and Bitdefender Antivirus for Mac 9.2.0.12. I keep giving every Bitdefender app full disk access and I can't open the interface as it is stuck at asking to provide full disk access. Exceedingly annoying.

wolfereeno

I still have this problem in 9.2.0.33

BitDefender keeps asking for access it already has.

Alexandru_BD

Hi @wolfereeno,

Then this looks like a task for the Support engineers, if the steps above didn't help fix the issue.

You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards