Why is Mobile Password Manager unable to import my Bitdefender Wallet .csv?

I have installed the password manager on my Apple mobile device and have tried to import my passwords from the desktop application, but it fails to import into the mobile app.

I already confirmed the file is the proper format, made sure the password is correct and tried both Bitdefender Wallet and Bitdefender Password Manager, but neither has worked.

Screenshot 2022-03-19 at 11.42.35 PM.png

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Alexandru_BD

Hello @LAC,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

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