GravityZone Malware Outbreak email

RMCS

What should you do when you receive a GravityZone Malware Outbreak email?  I would appreciate some insight into what i should do each time.

We have 30 users and when i go into control center in bit defender to the threats xplorer and find the user name and email for the staff to look for that particular email that has been stripped of attachment and move to the deleted items and delete it all together from the deleted items. 

Is that the correct steps you would recommend me continuing to do? I have received 20+ of these emails this year and maybe 1-2 over the last 5 years and want to make sure I am following the correct steps. Appreciate your any thoughts and input.

Alex_Dr

Hello @RMCS,

When dealing with malware outbreaks, it is important to know that these notifications arise when a minimum of 5% of your endpoints are affected (this is the standard setting) by the same malware. You can change the setting here following these steps -> https://www.bitdefender.com/business/support/en/77209-94325-configuring-notifications-settings.html

As a first step, you will need to create a report following the instructions found here -> https://www.bitdefender.com/business/support/en/77209-88549-report-types.html#:~:text=available%20for%20installation.-,Malware%20Status,-Helps%20you%20find. The scope would be to pinpoint the problematic endpoint, should the source of the malware be the same.

Do let me know how to above works out.