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Newly installed and updated Bitdefender is out of date

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Hi,

Should I be worried about a newly installed version of bit defender (Build 26.0.25.86) updated 15 minutes ago (immediately after installing and doing the first scan, I'm guessing) is recognized as out of date by windows?

Is support for this product current (I see posts about this issue from many years ago) and are updates slow in response to new threats or is there an update button I'm just missing or something I have to enable when setting it up the first time?

This issue is a surprise given the reviews I read online, but I'm not a person who updates all their hardware and software to the latest and greatest every year so I'm never sure how applicable those reviews are to my system.

Thanks for any help or insight you can provide.

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    Options

    Hello.

    -- STEP 1 --

    Repair Bitdefender, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/13429/

    -- STEP 2 --

    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

    https://www.bitdefender.com/links/uninstall_consumer_paid.html

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

    -- STEP 3 --

    If the instructions from Step 2 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue

    and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/

    Next, contact Bitdefender Consumer Support by e-mail:

    https://www.bitdefender.com/consumer/support/help/

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

  • Scott
    Scott Defender of the month mod
    edited September 2022
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    Hi @Reshpin and welcome,

    As with @Gjoksi 's above post, we were both compiling our posts at the same time :)

    Try doing a restart, again from the update. Then if needed, run a manual right-click update from the system tray icon. And no, I wouldn't be to worried, as long as the Dashboard says You are Safe, along with the green check mark, you're fine. It's just a Windows sync issue. You could always try a repair from Apps/Uninstall/I want to reinstall Bitdefender, if you wanted, or give it another day and see what happens.


    Let us know your results, along with your version of Windows. We're here to help :)

    Scott

    Edit: and yes, you have the most current build.


    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/