How can I turn off the anti spam toolbar in TB?

RCD

Hi,

how can I permanently deactivate the Bitdefender anti-spam toolbar in Thunderbird? Turning the anti-spam module off in Bitdefender has no influence and if I deactivate the add-on in Thunderbird (or even delete the *.xpi file in the profile) it’s back again after restart.

I asked the same via email form to the support – but no answer yet.

Any tips?

justfiona

I came here looking for the same answer. It's really annoying that the toolbar keeps coming back. I don't need or want it. Hopefully someone answers this post!

Zaatas

Can not turn off/un-install Bitdefender in Thunderbird 102.6.1

Same problem... this is a show-stopper. If I can't get this fixed; will need to deploy another anti-virus option.

Flexx

https://community.bitdefender.com/en/discussion/93540/how-can-i-turn-off-the-anti-spam-toolbar-in-tb

https://community.bitdefender.com/en/discussion/comment/316844#Comment_316844

https://community.bitdefender.com/en/discussion/comment/320158#Comment_320158

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Alternatively, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Nekha

I have the same issue, can't disable the plugin in Thunderbird and if I delete the xpi manually, it just comes back after restarting. If there is a solution to this, it would be nice if it could be posted here or somewhere else public, since this is cleary still a problem for many people. Bitdefender just forcing a plugin with extensive permissions on me that I don't want or need is unacceptable. If there is no fix for this, I'm gonna have to look for another AV solution.

Alexandru_BD

Hello @Nekha and thanks for joining the conversation here.

Indeed, this is a popular topic and we don't have a permanent solution yet. However, you can try some of the suggestions posted by our members in this thread:

https://community.bitdefender.com/en/discussion/93701/remove-anti-spam-toolbar-in-thunderbird

I hope the information is helpful.

Regards

adapter5v

Incredible that for two years Bitdefender is aware of the issue users are having. So now I've requested the moneyback - refund for the issue present 2 years as there is no official solution rather community workarounds. Just incredible.