Why Does "bdservicehost" Take Over 80% Memory For More Than 30 Min And It Slows My Computer Down?

qwert123
edited November 2022 in General Topics

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    -- STEP 1 --

    Repair Bitdefender, by following these steps:

    -- STEP 2 --

    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

    -- STEP 3 --

    If the instructions from Step 2 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue

    and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    Next, contact Bitdefender Consumer Support by e-mail:

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

  • Cosmin P.
    Cosmin P. QA Engineer ✭✭✭

    Hello,

    The 81% memory usage is calculated for all the apps listed below the bdservicehost process (including bdservicehost). You can do this to see how much bdservicehost is using as a percent:

    The CPU usage is at 1% which is normal. In this case, I don't really think that this bdservicehost process is the culprit for the slowdown. You can order the processes by the memory usage (instead of CPU).