Edge and Bitdefender VPN not working

RiyazM

I just purchased VPN Premium. Now when I turn on the vpn, i can't go to any sites on Edge. However, I can on Chrome or Firefox. If I turn off the VPN, everything works and I can use Edge again. Any help on how I can work with Edge would be appreciated.

Flexx

https://community.bitdefender.com/en/discussion/94319/edge-and-bitdefender-vpn-not-working

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hi @RiyazM,

I'm not entirely sure what could be causing this specific behavior, but I suspect a browser setting or a proxy, for example. I would look into the browser settings first.

Also, check the below articles for troubleshooting steps that may apply and let us know if the information was helpful:

https://www.bitdefender.com/consumer/support/answer/11311/

https://www.bitdefender.com/consumer/support/answer/7130/

https://www.bitdefender.com/consumer/support/answer/30765/

Regards