GravityZone: Need Clear Requirements For Updating Patches In Air Gap Environment. Any Help?

Hello Team,


We have an air-gap environment, where the servers do not have access to internet directly. So we have setup a relay server which talks to internet and gets all the patches and we have redirected the servers (no internet access) which needs patches to relay servers for updates.

However, looks like the servers with no internet still needs some level of internet access for the patches to be updated. But we are not finding any related articles online.

When we did a network check, we see that the server with no internet succeeds connection to the relay server but post that nothing happens.

Could anyone help with what exactly required for a machine in air-gap zone to have the patches updated. We are using Bit Defender - Gravity zone.

Thanks & Regards,

Ravi Kumar S


  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭


    Since you need help with business product, @Alex_Dr or @Andra_B (they both provide support for business products) could take a look here and help you with the issue.

    Also, you can always contact the Bitdefender business support:


  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff

    Hello @Ravi Kumar S,

    I strongly suggest getting in contact with the Enterprise Support team as, from what i understand in your description of the issue, the servers that should connect to the internet still need internet access to download patches, which should not be the case. The relay has internet access and downloads the required patches and then it distributes them to the servers, without the servers requiring internet access.

    Please keep me posted with additional information as well as the communication with the Enterprise support team.

    Happy holidays!

    Alex D.