Unable to connect to windscribe vpn

Reddevil_SBC

Hi,

I have installed windscribe VPN browser extension for chrome and im unable to connect through vpn due to firewall blocking it. Can anyone let me know how to bypass the firewall so i can use windscribe vpn.

Alexandru_BD

Hello @Reddevil_SBC,

Try to add a rule for the firewall and see if this article helps:

https://www.bitdefender.com/consumer/support/answer/13425/

Regards

Flexx

Additionally, this means that you will have to allow chrome as trusted application in bitdefender firewall since you are using windscribe vpn as an extension in chrome, which also means that any connection that is going to take place via chrome will not be scanned by bitdefender firewall which may or may not lead to malicious activity depending on how you use the chrome browser for surfing.

Regards

Reddevil_SBC

I have added the rule for chrome but still I cant access the web when i enable vpn in chrome.

Flexx

https://community.bitdefender.com/en/discussion/comment/320180#Comment_320180

Check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Open cmd as administrator and run the below stated commands one by one

ipconfig/flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

netsh winsock reset

netsh int ip reset

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global

If issue persists, 

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards