BitDefender doesn't install at all

J.Hudler

Basically, same issue as described in this thread:

BD Total Security installation doesn't start at all — The Bitdefender Expert Community

My machine had an issue, just after some initial installations, that I needed to resort to a Windows Restore Point. My assumption is that it went back before BitDefender was installed, but still leaving some of its files loose around.

Anyways, the symptoms:

• I start a new installation, it passes the first checks;
• It asks me to reboot the machine so it will continue afterwards;
• I notice that a new folder is created in c:\Program Files\BitDefender\{Random Guid}, but no file is placed there
• After reboot, nothing happens

I've already done:

• Booted in safe mode;
  • Excluded all folders named BitDefender in Program Files (both x64 and x86), ProgramData, %temp%, AppData\Local (traversed thru all users folders).
  • Excluded all registry entries named "BitDefender"
• Cleaned all BitDefender related autorun entries and remaining services (using SysInternals Autoruns)
• Disabled Windows Defender Real Time thru ordinary UI and thru group policy (gpedit.msc)
• Tried to install both using both the offline and online/on-demand downloader installers
• Tried to use the BitDefender Uninstaller Tool provided in this link

Obviously, I don't want to fully format my PC. I don't consider it as a viable solution for me now.

Scott

Hi @J.Hudler

It sounds like you covered every base, but if you wanted to compare notes with Flexx post from this link, may find something new, other than from the link you provided?

https://community.bitdefender.com/en/discussion/comment/307594#Comment_307594

It sounds like you even tried the offline installer for Total Security.

https://community.bitdefender.com/en/discussion/comment/318971#Comment_318971

The only option after this would be to contact Support, which can be found in both of the links above.

Kind regards,

Scott