OneClick Optimizer Not Working. Any Help?

JosieNurse

I have Butdefender Total Security, Builde 26.0.32.123

I use Windows 10 on my Dell Alienware Computer

For some reason, One CLick Optimizer is not working. When I select it, a box comes up saying BD is searching for disk issues and to Please wait while BD analyzes your system.

The little circle just goes on and on without ever getting down to finding the problems that it used to find and giving me the opportunty to optimize them

I have had this problem before - usually when an update to Windows has been received and not installed. BUT this time, there are no updates or any other issue that could explain this issue.

Can someone tell me what the problem is and how do I "fix" it.

JosieNurse

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.