"New Bing" cannot access internet

spel · 2023-03-25T19:44:32+00:00

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spel

I am using Bitdefender Total Security and VPN.

When I try to use New Bing AI features in Edge, I get the following message :

"Sorry, looks like your network settings are preventing access to this feature".

When I disconnect VPN problem apparently get resolved. Is this a bug ?

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Comments

Scott

Hi @spel

It seems to be a bit sporadic, as I would get those messages, but it did seem to work better once I cleared Edge history and cache. But just now doing another search, with VPN on, it gave me the network setting error.

There are plenty of those search results if you Google it, network setting error and something went wrong.

@Alexandru_BD could you have the Bitdefender engineers do some research on their end with this combination, VPN and Bing AI Chat search. Thank you :)

spel

@Scott thanks for your comment. I don't expect to use Bing AI intensively, but I should post additional comments if other problems are encountered.

Alexandru_BD

Hello and thank you very much for your input! I have asked our VPN unit to test this scenario and tell us their findings. I will revert on the thread as soon as I have news.

Cheers!