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"New Bing" cannot access internet

spel
spel ✭
in VPN

I am using Bitdefender Total Security and VPN.

When I try to use New Bing AI features in Edge, I get the following message :

"Sorry, looks like your network settings are preventing access to this feature".

When I disconnect VPN problem apparently get resolved. Is this a bug ?

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Comments

  • Scott
    Scott Defender of the month mod
    edited March 2023

    Hi @spel

    It seems to be a bit sporadic, as I would get those messages, but it did seem to work better once I cleared Edge history and cache. But just now doing another search, with VPN on, it gave me the network setting error.

    There are plenty of those search results if you Google it, network setting error and something went wrong.

    @Alexandru_BD could you have the Bitdefender engineers do some research on their end with this combination, VPN and Bing AI Chat search. Thank you :)

    bing ai.jpg
    bing ai2.jpg
    bing ai3.jpg


    All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/

  • spel
    spel ✭

    @Scott thanks for your comment. I don't expect to use Bing AI intensively, but I should post additional comments if other problems are encountered.

  • Alexandru_BD
    Alexandru_BD admin

    Hello and thank you very much for your input! I have asked our VPN unit to test this scenario and tell us their findings. I will revert on the thread as soon as I have news.

    Cheers!

    Premium Security & Bitdefender Endpoint Security Tools user

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