Are the two UK phone contact numbers disconnected?

Malc

I'm a user/ fan of Bitdefender and recommended that my friend should subscribe, too.

She paid by debit card, received the Order payment receipt confirmation, but after 24 hrs she had not had an email with an activation code.

After using the comprehensive auto help to receive an e-mail with a time-limited link, that link took us to her Order Page where the status is shown as "Finished" and where we could not see an activation button or any other means of progressing to an install.

Embarassingly, for me, when I suggested that she phone the UK support contact numbers, both returned the unobtainable tone.

Flexx

https://community.bitdefender.com/en/discussion/95547/are-the-two-uk-phone-contact-numbers-disconnected

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call. Since call is not working for you, you can try email or chat option.

Alternatively, you can also share your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Scott

Hi @Malc

I don't know if this totally explains the issue, but this "phone lines are busy" banner has been up for a couple of days.

Please follow Flexx helpful reply. Chat may be the quickest way to get things rolling.

Kind regards,

Scott

Malc

Hi Flexx and Scott,

thanks to both of you for such prompt replies. My friend's preference was to speak to someone, but as both phone lines are not working, we will try to contact them by email.

regartds

malc

Alexandru_BD

Hello @Malc,

In the event the activation code was not received following the purchase, there are a couple of things to check first:

https://community.bitdefender.com/en/discussion/90361/activation-code-what-you-need-to-know-if-you-didnt-receive-it

Regards