being invaded

dezmart

I am continuously being bombarded with messages on my MacAir laptop and not sure if genuine . I suspect they are not as they relate to me either having a Virus infection, (and sometimes it states the number of infections) my computer is at risk or "Action required! renew your antivirus subscription" I have so far resisted opening them but now they are becoming a rear persistent nuisance.

I am also suspicious of them since

1. 1 I have the Bitdefender "total Security" which does my scans and reports no issues
2. it refers to McAfee Antivirus which I have never (as far as I recall) installed or subscribed to
3. example screen shots attached

Flexx

https://community.bitdefender.com/en/discussion/95563/being-invaded

Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello @dezmart,

Check out these threads, as similar pop-ups and emails have been reported by our members in the past:

https://community.bitdefender.com/en/discussion/90120/malware-webadvisor-macafee

https://community.bitdefender.com/en/discussion/94659/cratessomoss-com-generates-popup-notifications-for-mcafee-virus-scans

McAfee antivirus scams are one of the most common ones doing rounds these days. Several users reported receiving emails or messages claiming that either their McAfee subscription is about to expire or has already been renewed and they have to pay the subscription fee and these reports can be easily found on various forums when doing a Google search.

To stop fake McAfee pop ups on your Mac, go to Settings -> Privacy & Security. Click Settings next to Notifications. To stop websites from making any new requests to send notifications, click the Block new requests asking to allow notifications checkbox and then Save Changes.

I hope the information is helpful.

Regards

Flexx

Additionally, also have a look at the solution provided McAfee themselves regarding this.

https://www.mcafee.com/support/?articleId=TS102999&page=shell&shell=article-view

https://www.mcafee.com/learn/how-to-stop-the-popups/

Regards