Firewall Alert Mode

Chris_Munday

Alert mode is switching itself off and will not switch back on, after playing halo in full screen. This has happened twice. The first time I uninstalled bitdefender and re-installed it. @garioch7 @Alexandru_BD .

I have a video of this behaviour but can't post it on here.

[Deleted User]

@Chris_Munday ,

I am sorry to hear that the issue is not resolved. I can only recommend contacting Bitdefender Support.

https://bitdefender.com/consumer/support/

Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option.

Please post back with what you find out from Support so that all members are made aware.

Thank you, and have a great day.

Regards,
Phil

Alexandru_BD

Hi,

Not sure if the issue persists here, but in the event alert mode doesn't work as expected after the latest update that should fix this behavior, then it's the Support teams who must investigate this further and find out what's happening there. I've seen some positive feedback as well, thus again this requires a closer look and a more advised opinion, it could be isolated behavior at this point.

Andrew01

I just started using BD and have been running into issues with firewall settings as well, so it seems this is definitely still an issue in 27.0.35.147, though with a slight variation. Alert Mode is staying on, however, I don't get alerted for most applications. It seems like everything that's in BD "smart allow" list doesn't show alerts, even if you have the default behavior set to block, thus silently blocking them.

Also, when I first changed the default behavior from smart to block, multiple applications were still allowed. Restarting my network adapter seemed to fix that at least.

I will contact support directly, but to others still having issues, it's not just you.

A.SB

I recently subscribed, but I'm repeatedly facing this issue. It's extremely frustrating not being able to control the behavior, and seeing that this issue has been open for so long is really discouraging. I'm starting to feel like my 2-year subscription might have been a waste. If there's any solution available, please let me know.

Alexandru_BD

Hi @A.SB,

Have you tried to restart the network adapter? This is definitely not an ongoing issue since last year, so I'm guessing that the behavior you are experiencing is caused by something in particular, either a combination of settings on that device, or possible incompatibility issues. Does the Alert Mode stay on, or does it disable by itself and if it stays on, you don't receive the notifications to allow/block? Also, do you have any other security solutions or third-party firewall installed on the device where this happens?

Keep in mind that if you allowed a certain application or multiple applications to connect to the
internet using a certain connection type through the Alert Mode prompt, a rule will be permanently created in the Firewall Rules and the notification pop-up won't appear anymore.

If this is not the case, you can perform a clean reinstall to rule out a faulty installation:

1. Uninstall the current product with the uninstall tool
2. Reinstall from Central
3. Check if issue persists

Let me know how it goes.

Regards,

Alex

A.SB

I'm really frustrated with this service. I've followed all the instructions you provided, but nothing has worked. Honestly, I feel like Bitdefender is a waste of money. Now there's a new problem—I'm unable to turn on Alert Mode after trying to set up password protection.

Alexandru_BD

Hi,

I understand your frustration, it's not at all pleasant when things don't work as they should. If not even a fresh reinstall worked, I think this becomes a task for the Support teams, as they can collect logs from the installed software on your device, to find out what's going on there. I would recomment to create a debug log on your PC using the Bitdefender Support Tool. Here are the steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Like the article says, this tool is used by the Bitdefender support team to diagnose and troubleshoot Bitdefender installation failures or product issues on Windows computers. The tool gathers logs and product usage information, necessary for further investigation. After creating the debug log, head to the link below to get in touch with the Bitdefender engineers for further troubleshooting:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let me know how it goes and what was the reason behind this issue.

Regards,

Alex

Alexandru_BD

@A.SB the screenshot should be provided to Support, in my opinion, along with the steps you have taken so far, their results, and the Support tool log I've mentioned above.

Thanks

Alexandru_BD

I will be closing this thread, since it was opened almost one year ago, and the issue you are facing may be totally unrelated with what was initially reported here. You may open a new discussion, should you wish to share your findings with us, after contacting the Support teams.

Thank you,

Alex