Malware detection Trojan.heur.bmy@@rbhctjal
I have ran several times the analysis of the system with bitdefender and the program is continuously telling me that there is this malware named "Trojan.heur.bmy@@rbhctjal" on my computer.
I tried several times to delete the malware, and Bitdefender is not able to destroy this malware or so I think so.
I don't know if it is an error of the program or I need another tool just to delete this malware of my computer. I've tried several things, and it is just Bitdefender the only program telling me that I have this malware installed on my computer.
Thank you very much for your answers.
Best Answer
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Hello.
You could scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:
If that didn't help, do the steps below.
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
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Answers
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Any kind of help is helpful, thank you very much.
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