App Lock won't allow me to lock Bitdefender App itself with Biometrics

The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way to block access to Bitdefender app itself on an Android device to Biometric only?

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Comments

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

MoutainMike

Very good question. I wonder why it wasn't answered here and you have to call chat to find out.

Alexandru_BD

Hello @MoutainMike,

If you uninstall through the application, it asks for the PIN, and the device administrator permission being in place, it doesn't allow uninstalling.

Regards

Mikeybbad

I never mentioned Uninstalling, you don't need to. All they would need to do would be open Bitdefender and then go into App Lock and turn it off for all Apps - thereby making it useless.

Regards,

Mike.

Alexandru_BD

Hi @Mikeybbad,

The user is still requested to enter the PIN to disable App Lock. So, it's not required just for uninstalling. Basically, you must also activate Anti-theft first -> activate protect settings and you will be asked for a PIN to modify settings in Bitdefender Mobile Security from then on.

Usually, mobile devices these days lock very quickly. Let's take the worst-case scenario: even if the phone is snatched from you, it can be remotely located, locked or wiped in case of loss or theft. Plus, the device is capable of self-defense with Anti-Theft enabled, as it snaps a mugshot of anyone who tries to tamper with it in your absence, and emails it to you. Needless to say that, the best security defense is always prevention, so make sure to use biometrics and don't leave your device unattended. In the unfortunate event that it gets lost or stolen, I think Mobile Security does provide efficient ways of keeping your sensitive data safe.

Regards,

Alex

its_lambda

it asks for the PIN

gizmo5555

You can't uninstall with anti theft on but you will get a message saying "you can't uninstall device admin app" with a link to Device admin apps where you can disable BitDefender and uninstall the app that way...

Mikeybbad

Thank you for the feedback and it does NOW seem that they have added the PIN/Biometric check before they let you do that, back when I raised this, that was not a feature and hence my request. So thank you Bitdefender for adding this feature after not actually ansering my original request back in July.

HasanE

I am looking for the exact same thing. I have App Lock set up for some of the apps on my phone, but couldn't figure out how to lock the Bitdefender application ITSELF. I can open Bitdefender and go to App Lock without entering a PIN or using biometrics check. As a workaround, I had to install Norton App Lock and had to lock Bitdefender there. Now how ironic is that?
The moderator mentioned the link 'bitdefender.com/consumer/support/help/' as a means of contacting support. But this link only takes you to a collection of guided FAQs. Same goes when I click on "Contact Us" or "CONTACT BITDEFENDER SUPPORT". There is no mention of any phone number, chat or email for customer support. What am I missing?

DjSandoka1

This is a big issue, we can lock other apps by pin code, but not the bitdefender itself. Why don"t they fix this?