Automatic Updates

Dipankar123

I have been using Bitdefender since 7 years without any problem. But in recent time i have seen that it updates lesser than earlier . Like earlier it updates almost 6-7 times in a day after 2-3 hours automatically. But now hardly 02 times in a day ...Not only that after boot many time it occurs that it doesn't update automatically i need to manually update....

Is Enabling Stealth Mode & Use passive detection mode can hamper automatic updates ?

Scott

Hi @Dipankar123

Have you by chance recently allowed, enabled Profiles? Another member also brought up the change in update frequency, and that was the cause.

https://community.bitdefender.com/en/discussion/comment/327177#Comment_327177

From this thread:

https://community.bitdefender.com/en/discussion/96755/my-bitdefender-autoupdate-keeps-switching-itself-off

Kind regards,

Scott

Dipankar123

Not at all. Automatic Profile switch is off.

Scott

I don't believe enabling those two rules in the Firewall setting should affect the auto-update frequency, especially stealth mode which I have used from time to time. From your end in the Setting/Update, everything is where you want it, correct? If so, I would run a repair to see if that resolves it for you.

https://www.bitdefender.com/consumer/support/answer/13429/

Scott

Dipankar123

Actually several times i have reinstalled It but after reinstall again after 01-02 days same program occurred

Scott

In that case, you should contact Support from the link below. They may need to have you create a log file to help see what's going on, but I'll let them guide you as far as what they need and when.

Start with the How To's and Troubleshooting box, and go through the prompts until you get to the black Contact Support button. You will have three options, Chat, email and phone support, which is not toll-free. I would start with Chat, as they can head you in the right direction quickly.

https://www.bitdefender.com/consumer/support/help/

Kind regards,

Scott