How do I download BD Agent for Offline Installer

optimxr · August 2023

Recently lost my C: due to a major virus and need to re-install offline after I do a clean Windows 10 install. I have downloaded the Total Security installer but was told I need an BD Agent file as well. I went to BD Central but could not find any BD Agent for downloading. I'm using BD Total Security 2022.

optimxr

Flexx · August 2023

https://community.bitdefender.com/en/discussion/96821/how-do-i-download-bd-agent-for-offline-installer

Bitdefender agent is not available as a standalone/offline installer. It is installed by the bitdefender product setup.

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central: https://www.bitdefender.com/consumer/support/answer/2795/

9) Download bitdefender total security online installer from below stated link https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

The offline installer is also available for bitdefender total security and can be downloaded from below stated links

32 bit: https://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_32b.exe

64 bit: https://download.bitdefender.com/windows/desktop/connect/cl/2022/all/bitdefender_ts_26_64b.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

If issue persists,

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Flexx · August 2023

https://community.bitdefender.com/en/discussion/comment/327410#Comment_327410

Before installing windows from scratch make sure you get your modem/router reset by your isp and change the login details of your modem/router.

Then you can go forward with clean install of windows and then you can install bitdefender total security with online installer or with the offline installer link that i provided in above post.

Regards

optimxr · August 2023

Thanks Flexx for all the uninstall/re-install info. Much appreciated. However, my intent is to get Bitdefender Total Security installed offline before I connect to the internet so there is more than just the Windows security in place when I am exposed to the internet. I am suspicious that there are hackers trying to get through my defenses while I am re-installing Windows and hoping Bitdefender can provide more protection at this critical period. I plan to clean install Windows 10 but not activate and then install Bitdefender Total Security with my current license and then connect to the internet to activate Windows and sync up my Bitdefender account. Will this be possible with Bitdefender Total Security?

optimxr