Password for firewall unknown

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Hey guys, seeing as I spent 3 hours trying to find a # for Bitdefender I must ask y’all. I had another cyber attack and Bitdefender is failing me again.

I need to change my firewall settings so I can even access the password reset file, but all my firewall is set to block and I can’t get any internet access. Idk why it’s a different password than central but it is.

im very displeased with bit defender and will not ever use them again. Thanks!

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Best Answer

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Answer ✓
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    Check if below stated steps helps

    1) Open Bitdefender.

    2) Click on the Protection tab.

    3) Click on the Firewall panel.

    4) In the Firewall panel, turn on the switch next to "Enable Firewall".

    5) Click on the "Advanced" button.

    6) In the Advanced Firewall settings dialog box, click on the "Inbound Rules" tab.

    7) Click on the "New Rule" button.

    8) In the New Rule Wizard dialog box, select the "Port" rule type.

    9) In the "Port Range" dialog box, enter the port number for the password reset file.

    10) In the "Action" dialog box, select "Allow the connection".

    11) In the "Profile" dialog box, select the appropriate profiles for your network.

    12) Click on the "Next" button.

    13) In the "Name" dialog box, enter a name for the rule.

    14) Click on the "Finish" button.


    If issue persists,

    Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

    Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

    If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)