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Cannot Reset Password At Login
Hello, I forgot my password to my account associated with the email [email removed by admin]. However, every single time I try to reset my password, I receive the same error message. "Oops, something went wrong while resetting your password. Please try again later." I have tried several dozen times over the course of…
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Move all accounts at once from "Import" folder to "My Vault"
I decided to replace Password Manager with SecurePass. After exporting data from PM and importing it to SP, all the accounts were organised into a folder called Import (with date & time + 4 other characters). Is there a way to collectively move all the contents of the Import folder up a level to My Vault? I really don't…
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SecurePass: Groups doesn't show account
Hello all, I'm trying to use the groups function in Bitdefender SecurePass, I've added an account to a group but if I open the group I can't see any account and also othe people in the group can't see any account. How does it work? Thanks Claudio
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Is there any way to copy the password suggested by BitDefender password manager?
When providing a password to logon to a new site, Password Manager has a useful feature to generate a strong password for you - BUT I DON'T use it! Because I can't find a way to copy the password to clipboard, and password manager doesn't always recognise the logon and offer to save it, which then leaves me with a new…
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Issue Of Requiring A Log-In Everytime We Open A Browser (Known Issue Since Jan 2022). Any Fix?
This was from a January 18th Reply from support on the issue of requiring me to sign in everytime i open chrome. Thank you for your patience please accept my apologies for the frustration that we might have caused. I have looked into the case and it seems that the situation is caused by an issue that has already been…
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Password manager with passwords
Open the password manager and all it is is a link to its partner on BD Central. Follow that and it gives you links to download browser extensions. There's no password management here! The only place they're accessible sort of is on the cell phone ap. I'm not sure if this manager isn't making organizing my passwords worse…
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Password Manager 2FA not working
Hi All, I am using Bitdefender both personal and business. I have my Gravityzone account entered in BD password manager app. However when I try to add the 2FA of GZ into the BD password manger app i scans the website for the security key. The password managers recognize the security key and gives an error: Invalid 2FA key.…
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Why am I unable to save my Bitdefender Central password in the Bitdefender Password Manager?
I have recently signed up to Bitdefender (BD) and saved my randomly generated password in the BD password manager. I then tried out the "secure me" feature in the password manager. I was logged out of everything, as expected. Now in order to log back into my password manager I must first log into BD Central. But the…
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Add an extra password: To stop workaround from unsafe flagged webpages
I am really interested in a password that needs to be typed in (no autofill) for the worst case I start to open a website / page that is flagged as unsafe by bitdefener. This additional password is "actually nonsense" it just schould waste some time until I start to think and turn my "brain-mental-awake" mode on. After I…
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In-app password?
Whenever I want to make a change to BitDefender, for example telling it that a site is safe, I need to input a password. The problem is, it seems this password is different from the one I'm using to log in my account on the web (bitdefender.com). And I don't recall setting any other passwords; i.e. this web password is the…
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Password for firewall unknown
Hey guys, seeing as I spent 3 hours trying to find a # for Bitdefender I must ask y’all. I had another cyber attack and Bitdefender is failing me again. I need to change my firewall settings so I can even access the password reset file, but all my firewall is set to block and I can’t get any internet access. Idk why it’s a…
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How to reset App Lock password
Hi, I'm having issue to remember my own password on the app lock, how do I reset this password on my phone? Thank you.
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New Support articles for Password Manager!
Following your feedback, we have created a dedicated category for the newest member of the Bitdefender portfolio. Here you will find Password Manager related discussions, but also a selection of helpful articles from our knowledge base. Check them out and please feel free to share your thoughts, ask questions and we'd love…
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Cloud Files scan - protected password
Hi, I'm new to the community, so I hope this post is both appropriate and in the right category. After a full system scan, I noticed a few files had not been scan due to being password protected. Of all the files only two were unrecognised and are associated in the cloud? Thelink under Cloud Files information section,…
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I forgot Bitdefender Total Security app/ product password. How to reset it?
I already tried downloading the "Password Reset Tool" from website and runnig it in safe mode but this is not working. Plz help. Is there a way to directly delete password key from registry? Or some other method? Or a "Password Reset Tool" that's working? I am using Bitdefender Total Security on Windows 10.
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Password Protected Antivirus Request
I received a notice on my computer running Windows 11 that my "Antivirus is snoozed". When I attempted to wake it I received a request for a password. I don't remember ever setting a password to use this feature and there is not an option to reset the password if it is forgotten. Can anyone help me with this issue?
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Access to passwords
I have Bitdefender Password Manager installed but do not appear to have any of the facilities I read about on the Bitdefender website. I do not have an icon either on the Desktop or the taskbar Why is this? Also, I would like to be able to see and amend passwords held in the Manager. How do I do this?
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Syncing Password Manager across devices
Hi, I have BitDefender Total Security on my windows PC and use password manager without problems. However Ive just tried extending it to my iPhone and iPad (by sending the URLfrom Total Security), and I can download the app but it doesnt sync and give me access to my passwords off the PC. Do i need to do something else to…
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Bitdefender Total Secure on Windows 10
Hello, my name is Lyubomir. Im using Bitdefender Total Secure. If have any chance to protect Bitdefender with password to cannot uninstalling. I put parent control to my kid laptop, so he can study and don't stay so much in the computer, but he realize that is in on Bitdefender and every time when i install it he is…
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Installing Bitdefender Total Security on girlfriend's PC asks for login details
Hi, I am trying to install Bitdefender Total Security onto my girlfriend's device. I follow the instructions and generate the link for her to download but upon downloading and opening the app it is asking for login credentials. I do not want to give away my username and password. I thought that generating the link would be…
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Multiple Wallets in Password manager
Hello everyone, I'm new here and this is my first disscussion. Can someone tell me the advantages of having multiple wallets created in password manager? I created one and it's sucking up every password I put in. If one wallet will do that, then what is the use of creating another? Thanks for the advice.
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Can not change password?
I am getting below notice while I try to change my accounts password. "Cannot authorize the request. Please review the form and try again!" Could you please help me?
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Wallet Import/Export
A feature that would be huge is an import/export facility. You need to be able to export password data to a simple CSV file. This gives users the ability to import to other password manager applications, like Lastpass. Second you need to provide an import capability, so if I was moving to Wallet from another password…
