Cloud Files scan - protected password

CyberRose

Hi, I'm new to the community, so I hope this post is both appropriate and in the right category.

After a full system scan, I noticed a few files had not been scan due to being password protected. Of all the files only two were unrecognised and are associated in the cloud? Thelink under Cloud Files information section, reads:

" Bitdefender found some files stored online. These files will be automatically scanned when you will open them on your device. "

[the file path includes:]

... Programs\Gimp2\lib\python2.7\test\test.zipfile.pyo=>zero

... Programs\Gimp2\lib\python2.7\test\test.zipfile.pyc=>zero

Has anyone experienced this with the Gimp program (newly installed)? And should I be concerned? I don't have any passwords or access to any cloud service for Gimp.

I also note that the PC has been buggy recently, although a full Bitdefender scan hasn't identified any malware or any other strange files, but is blocking suspicious connections.

Thanks in advance

Flexx

https://community.bitdefender.com/en/discussion/94550/cloud-files-scan-protected-password

Password protected files will only be scanned by bitdefender if you know the password for them. Bitdefender does asks for password for the password protected file while scanning them. You can either enter the password to scan the files or you can simply ignore the files.

If you assume that your system is getting connected to suspicious connections and is behaving buggy, kindly follow and check if below steps helps you in any way.

1) Restart PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open run command and run below command one by one:

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

3) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

4) Reset your browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Now, to be on a safer side, I would also advise you to run these portable scanners which do not require any installation

* Download and run Malwarebytes AdwCleaner: https://www.malwarebytes.com/adwcleaner

* ESET Online Scanner: https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

* Download and run a scan with Kaspersky Virus Removal Tool: https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe .Make sure you checkmark System Memory, Startup Objects, Boot Sectors & System Drive before running a scan.

Regards