Password Manager 2FA not working

rivazu

Hi All,

I am using Bitdefender both personal and business. I have my Gravityzone account entered in BD password manager app. However when I try to add the 2FA of GZ into the BD password manger app i scans the website for the security key. The password managers recognize the security key and gives an error: Invalid 2FA key. Copy pasting the key manually or using the mobile to scan the QR code results in the same error.

Any thoughts?

thanks in advanced,

kind regards,

Richard

Alexandru_BD

Hello @rivazu,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Regards