Cost of Full VPN when buying 5M/c 3Yr Total Security
I see a previous pricing question was locked for mentioning money but this is relevant to Open ticket: 1008583061 Read quick nefore it goes ? I bought the above Total security package and on the same page it had a VPN for 29.99 option, I foolishly decided to think about it.
I then thought why not take it but then was told this is just for 1M/c for 1Yr ? On the initial screen there was no mention of that so I queried it. I got a reply, 30mins later) saying I could pay 29.99 for 1M/c for 1yr but I felt this was either deceptive on the first offer or a bit of an insult after buying.
I said that they could clarify the original offer and if possible could I pay 29.00 for 5mc+3yrs or should I just cancel for a refund and buy again and this time accept the full VPN.
Now 10hrs and silence from support so I will ask here if anyone knows what this is all about ?
It isn't the money it is the principle of the thing, I bought in good faith, asked a fair question and got a partial reply prior to being 'sent to Coventry'. I would like to stick with Bitdefender but they are making it really hard for me.
I just want a full and proper explanation and reason for all this, so when they have a minute hopefully they will reply.
Ironically I am not sure I want a full VPN as I want to try logging on from another country to see if I can access Tv there. The included one won't do that so I am buying bling and may find it is something I don't need, we will probably never know.
Potentially ex customer as Kaspersky has seved me well for the last 12 years and I may return to it unless someone here can advise. Thanks for any help,