SafePay does not display properly

ScottE

After installing the Bitdefender update on 9/30/2023, SafePay stopped displaying properly (I don't recall making any other changes). The log-in screen is now about a quarter of the page instead of the full page, and after logging in, the screen only displays a small slice of the left side of the page with no controls visible. The only way to close the page is to return to desktop and close from the toolbar. The last time I tried to do this, it locked my computer on a blank screen. I tried adjusting my display settings, but there does not seem to be a setting that is useable in both SafePay and everything else. After adjusting the resolution, any document opened in SafePay still had no controls.

I am using a Surface Pro 7

Windows 11

MS Edge for my browser

Any help would be appreciated.

Flexx

https://community.bitdefender.com/en/discussion/97317/safepay-does-not-display-properly

Kindly check if below stated link helps you

https://community.bitdefender.com/en/discussion/95283/problem-with-safepay-screen-resolution-any-help

If issue persists, Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on the product you've selected and the type of issue you are facing, you can get in touch with a support representative either by email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number that you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger in size, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

Hello @ScottE,

This is a known situation currently under investigation by the development teams.

The log-in screen is now about a quarter of the page instead of the full page - I confirm it's displayed like this for me as well.

Regards

SM2023

I am having this same problem since the last update. Black screen sometimes, can't zoom screen, not able to close out while in SafePay, etc. When will this be fixed?

Alexandru_BD

Hello @SM2023,

We don't have an ETA for the fix yet, but the development teams are making constant efforts to release the fix via an automated update as soon as possible.

Thank you for your patience.

Regards