I just installed Bitdefender VPN to my Sony Bravia Smart Tv (ha) and it's not connecting

CheekyChook

Hi, I'm having problems with connecting my TV to the internet after adding Bitdefender VPN to my TV. It didn't work yesterday after I loaded it on, but when I turned off the modem and started it again it did work.

This morning when I went to use the TV it wouldn't connect to the internet again. Of course I can watch free to air, but not any shows via the internet.

Internet is fine on my PC and phone, and no issues with viewing on those.

Does anyone know why and how to fix?? Thanks : )

Scott

Hi @CheekyChook

Forgive me, and I apologize if I'm reading your thread title and post wrong, but how in the world did you install BD VPN on a Smart TV?? That one is new to me :) :) Also, since a Smart TV is an on-demand type of device, why would you want to use a VPN for that? You're not using it to surf the internet, correct?

The VPN is software operating system based for the below-listed devices, which does not include Smart TV's and routers.

https://www.bitdefender.com/consumer/support/answer/34175/

https://community.bitdefender.com/en/discussion/84435/can-i-install-bitdefender-vpn-on-my-router-so-my-smart-tv-and-tablets-are-covered

If you have it installed on your devices, you may have to disable the VPN to connect to your Smart TV, as in my case, Windows Cast would not connect to my Sony Smart TV unless I disabled BD VPN.

edit: and just in case:

https://www.bitdefender.com/consumer/support/answer/30765/

Kind regards,

Scott

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CheekyChook

Hi Scott, I am able to download it as one of the apps on my smart TV. There are a few VPN options to download. The reason?? Think Netflix etc.. If I reboot the modem it works, but its seems every day I have to reboot the modem in order to watch Youtube/Netflix etc.

Scott

https://community.bitdefender.com/en/discussion/comment/329294#Comment_329294

I did not realize it was an option, let alone Netflix, you taught me something new today :) :) Thank you :)

CheekyChook

Scott

https://community.bitdefender.com/en/discussion/comment/329297#Comment_329297

That is cool. Thank you for the photo...I think you need to be my Mod replacement :) :)

Scott

If you wanted to contact Support, you can use the link below, as I'm not sure of how many members here any experience or ideas for you regarding this issue, maybe besides @Alexandru_BD or @Mike_BD who will be in on Monday.

Go through the prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started.

https://www.bitdefender.com/consumer/support/help/

CheekyChook

Thank you very much : ) Really appreciate your help - I wasn't able to find how to contact support but I will now. And thanks for replying to my question : ) : ) You are awesome.

Scott

Thank you @CheekyChook for your kind words :) :) You are awesome too, for being gracious and patient with me in my not knowing about the Smart TV VPN option :)

I hope Support is able to help you.

Scott

SenZen

Hello, I have the same issue.. Intstalled the Premium VPN on Sony Bravia TV .. first Ethernet connection dropped then connted using WIFI it connects but both Netflix and prime video stopped working.. only youtube works.. can some support here???

Alexandru_BD

Hello @SenZen,

Certain services have mechanisms that block VPN traffic. This can lead to issues with apps like streaming services, online games, and email clients when Bitdefender VPN is turned on. For example, you might notice that a particular app can’t connect. Check if the steps from this article help:

https://www.bitdefender.com/consumer/support/answer/30765/

Let us know what worked for you.

Regards,

Alex